 Help with Orders and Reading
Order Help Reader Help
I don't want to use PayPal
PayPal is a secure and trusted online payment system.
We have no other way of collecting funds. You can pay via PayPal
using your credit card if you do not have a PayPal account. Just
click on the appropriate button or link when you arrive at our
PayPal shop.
I want to pay using non-U.S. currency
No problem! PayPal will convert many currencies
to U.S. dollars for you. There may be a conversion charge for
this service. Check the PayPal site.
How long will it take to get my download after
I pay via PayPal?
Download is immediate. When you complete your order
you will be automatically sent to the ebook download page. There
you have a choice of two methods of download.
I went to PayPal to buy with a credit card, but
it insisted that I log in because I am a PayPal member.
This is a PayPal policy. Sometimes, if you are
a member of PayPal, they prefer you use your PayPal account rather
than pay with a credit card. You can call them (look for their
contact link on the PayPal site) and ask for help in changing
your payment method.
I paid via PayPal and went to your download page
and clicked, but my browser crashed when opening the PDF reader.
This can happen if your computer is having problems
with memory or other system problems. If you bookmarked the
download page as suggested in the page instructions,
you can use the bookmark to return to the page and
try again using Method 1.
However, for security reasons we change the page location from
time to time, so your bookmark may no longer work after a few
days.
Please use our CONTACT form
if you continue to have problems.
I don't want to download or use the Adobe
PDF reader
Our book is in the PDF format. You may find another
PDF reader than the one made by Adobe which you might be able
to use instead. Any PDF reader should have no difficulty with
our ebook.
I can't afford to pay the high cost of
the Adobe PDF thing
You are confusing two products made by Adobe. Adobe
READER is a FREE program for most computer systems that you get
from their Web site. Adobe Acrobat is the program you purchase
if you want to create PDF files. You ONLY NEED ADOBE READER and
it is FREE!
I paid via PayPal and went to your download
page, but when I clicked on Method 2, my browser gave me an error
message saying that I needed something called a "plugin".
I didn't get the ebook.
The Adobe Reader is designed to work independently
AND with browsers as a "plug in", which is a helper
application. Your browser may not have recognized that you
have Adobe Reader installed, or you may not have installed
it properly. Look on the download page for Method
1 to download
your ebook.
You can then
open it with any PDF reader software you have at your convenience.
Please use our CONTACT form if you
continue to have problems.
I used your contact form to get some help,
but I did not receive any reply.
We respond to inquiries within 24 hours. One of
several things may have happened. You may have mistyped your
e-mail address, your e-mail account may be filled (this often
happens with Web based e-mail accounts) or your spam blocker
may have intercepted our reply. We suggest you check your e-mail
box to see if it is full, check your spam blocker, and if necessary
contact us again.
I don't want a download ebook because I
don't trust the Internet. Can I order a hard copy and pay by
phone?
Our book is an ebook, not a hard copy. It is virus
free and safe to download. We cannot make a hard copy for you
at this time. We cannot take orders over the phone. Sorry!
Book Reading Help
I opened the book on my browser in Adobe
Reader but I don't know how to save it.
Look under the FILE menu for the SAVE command.
You can also use the SAVE icon in the menu bar of Adobe Reader.
My copy of the E-book is in black and white,
but I see color images on this Web site. Is something wrong?
Nothing is wrong. Your e-book is designed to be
in black & white to save you ink if you choose to print the
book. The color images are nice to look at on screen, but they
use a lot of color ink and that would be expensive for you. Also,
note that the book is laid out for double sided printing. This
will save you costs for paper.
I downloaded or saved my copy of the ebook
and now I can't find it!
Your software has saved the file somewhere on your
hard drive, but you don't know where that place is. Do a search
on your computer for all the pdf files on your computer by searching
for *.pdf
This will find ALL the pdf file types you have
on your computer. One of them will be your e-book. We change
the filename regularly to prevent piracy, so we cannot tell
you what filename to look for exactly, only the pdf type. You
will have to open the pdf files on your system until you find
the ebook. If you are a WINDOWS user, the chances are that the
document was saved in My Documents or possibly in the application
folder for Adobe Reader.
I can't print from Adobe Reader
Adobe has a support system on their Web site for
dealing with issues associated with the Adobe Reader. You should
visit Adobe at www.adobe.com and
get help from them.
When I move from chapter to chapter, my
page view shrinks down from 100%
The bookmarks and hyperlinks in the navigation
of the PDF file are set to show you the entire page when you
make a "jump". This is usually less than 100% of the full page
size.
How do I use Bookmarks in Adobe Reader?
Click on the BOOMARKS tab on the left side of the
window to open the bookmarks area. You will see that some bookmarks
have a box next to them with a "plus" (+) sign in
them. This means the bookmark is expandable. Click on the box
with the "plus"
(+) sign to expand the bookmark. Click on a bookmark and book
display area will change accordingly.
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